THE EFFECT OF WORKAHOLISM AND WORK-FAMILY CONFLICT ON BURNOUT IN HOSPITALITY ENTERPRISES
KONAKLAMA İŞLETMELERİNDE İŞKOLİKLİK VE İŞ-AİLE ÇATIŞMASININ TÜKENMİŞLİK ÜZERİNDEKİ ETKİSİ

Author : Ebru ULUCAN -- Nihan YAVUZ
Number of pages : 529-543

Abstract

The aim of this researchis to measure hotel employees’ perception of workaholism and work-family conflict, and the relationship between this perception and burn-out. With this aim; a four sectioned survey has been implied to 235 mid-level and senior managers chosen by Convenient Sampling Method from 4 and 5 star hotels located different areas of Istanbul. The first section of the survey includes socio-demografic questions; the second section includes Workaholism Questionnaire developed by Spence and Robbins (1992) in order to measure the workaholism level. The third section includes the Work-Family Conflict Questionnaire developed by Netemeyer, Boles and McMurrian (1996) in order to measure work-family conflict levels, and the fourth section includes the Maslach Burn-out Questionnaire developed by Maslach and Jackson (1981) in order to measure burn-out levels of the employees. In the research; frequency analysis, reliability test, and regression analysis for determining the relationship between workaholism, work-family conflict and burn-out have been used. According to the findings, it has been found that hotel employees’ work-family conflict levels increase as their workaholism levels increase and their burn-out levels increase as their work-family conflict levels increase. In addition, it has been concluded that employees’ workaholism and work-family conflict levels are effective on their burn-out levels.

Keywords

Workaholism, work-family conflict, burnout, tourism

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