This study was carried out in order to determine the problems of agencies’ operating in the Turkish insurance sector and in order to examine these problems within the framework of “Insurance Agency 2023 vision” prepared by TOBB. For this study, interviews were conducted between 65 insurance agency owners operating in Antalya. As a result of the interviews, it is possible to list some of the most important problems in the sector as low commissions, lack of qualified staff, unfair competition, unconscious customers, inadequate advertisements, non-ethical accident reports, the surplus number of agencies, missing and inadequate information. It is seen that similar problems were detected in TOBB's research report named "Insurance Agency 2013 Vision" prepared in 2014. In the report, some suggestions were made for resolving these problems and the vision of 2023 was set for agencies. Within the scope of this study, similar problems have been found and it shows that effective studies have not been conducted to solve these problems.
Insurance Agency, Current Problems, 2023 Vision, TOBB.