THE VALIDITY AND RELIABILITY STUDY OF THE SCALE OF SERVICE QUALITY IN RECREATIONAL SPORT
REKREASYONEL SPORLARDA HİZMET KALİTESİ ÖLÇEĞİ’NİN GEÇERLİK VE GÜVENİRLİK ÇALIŞMASI

Author : Hüseyin ÇEVİK -- Kerem Yıldırım ŞİMŞEK
Number of pages : 522-541

Abstract

In this research, it is aimed to study of validity and reliability of the scale of service quality in recreational sport, developed by Ko and Pastore (2005). The sample of the research is composed of 301 guests, 167 males (55.8 %) and 134 females (44.2 %), selected from two five-star hotels which are located in Antalya using the convenience sampling method. The scale consists of five-point likert and 53 items. Explanatory factor analysis, applied to determine construct validity of the scale, revealed a construct with 5 factorsand 41 items. The internal consistency reliability coefficient for the whole study was found 0.944. The findings showed that internal consistency reliability of factor items had an item/total correlation coefficient ranging between 0.43 and 0.66. The results obtained from the analyses showed that scale was reliable and valid.

Keywords

Recreation, Service Quality, Val

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