THE RELATIONSHIPS BETWEEN WORKLOAD, PSYCHOLOGICAL EMPOWERMENT AND BURNOUT: THE CASE OF PTT
İŞYÜKÜ, PSİKOLOJİK GÜÇLENDİRME ve TÜKENMİŞLİK ARASINDAKİ İLİŞKİLER: PTT ÖRNEĞİ

Author : Önder SAKAL -- Recep MACİT
Number of pages : 581-597

Abstract

In this study, it is aimed to examine the relations between workload, psychological empowerment and burnout in PTT institution. The sample of the study consists of 192 postal employees. According to the study findings, there is a positive weak correlation between the workload and emotional exhaustion and depersonalization dimensions. The results of the regression analysis explain 8,3% of the workload's variance in emotional exhaustion and 3,6% of the variance in the depersonalization. It was concluded that there was a negative correlation between the dimensions of psychological empowerment and emotional exhaustion and depersonalization, and a positive correlation between the dimension of personal accomplishment. Psychological empowerment dimensions account for 18.9% of the variance in emotional exhaustion, 10.7% of the variance in the depersonalization and 16.8% of the variance in the sense of personal accomplishment. It was concluded that psychological empowerment has a more important role in explaining burnout than workload. In addition, suggestions for future studies were made.

Keywords

workload, psychological empowerment, burnout

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