CITIZEN ADOPTION OF E-GOVERNMENT IN TURKEY: AN EMPIRICAL ANALYSIS
TÜRKİYE’DE VATANDAŞLARIN E-DEVLETİ BENİMSEMESİ: AMPİRİK BİR ANALİZ

Author : Fatih GÜRSES -- Mehmet ÇINAR
Number of pages : 460-473

Abstract

Today, e-government is becoming an increasingly important phenomenon in public administration. Turkey has not been indifferent to this phenomenon which is no longer an option; and with the impact of European Union accession period especially since 2000s, Turkey has accelerated the e-government projects and applications. Nonetheless, the e-government phenomenon is not only technical but also sociological and psychological one as well. In order to get the desired results from the multi-dimensional efforts for successful implementation of e-government and from big investments on e-government projects, the e-government should be adopted by its users. Within this context, the aim of this study is, with the help of Unified Theory of Acceptance and Use of Technology (UTAUT), to analyze the factors effective on the adoption of the e-government by the citizens in Turkey in the case of Bursa Metropolitan Municipality. According to the results of the empirical research, performance expectancy, effort expectancy and social influence had no significant effect on citizens’ behavioral intention to use the e-government. Moreover, there was no significant relationship between the behavioral intention and usage behavior to use the e-government for the citizens. However, the facilitating conditions factor had a positive and significant impact on the e-government usage behavior of the citizens.

Keywords

E-Government, Adoption of E-Government, Unified Theory of Acceptance and Use of Technology, Structu

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